Support
Talk to the people building it
There is no call centre and no ticket queue — the team writing the till reads these. Beta feedback genuinely changes what gets built next. Prefer your own mail client? Write to support@logi-ciel.co.
Please do not send card numbers or device private keys. For a licence question, include the email address you used in the app.
What helps us most
A few specifics turn a report into a fix.
- Hardware that misbehaves The exact printer, scanner or drawer model. Reported models are the ones we buy for the test bench next.
- Your trade Which edition you are waiting for — phone shop, café, pharmacy, salon, bakery. This is how the order gets decided.
- What belongs in which tier If a subscription feature sits in the wrong tier for a shop your size, now is when saying so still changes it.
- Anything that reads as untrue If something on this site oversells what the software does, that is a bug and we want it reported like one.